AI agent for e-commerce
Order and return questions, handled before they become tickets
Most support calls are about the same things: where is my order, how do I return, does this fit. The e-commerce agent answers them instantly and escalates the rest.
- My order hasn’t arrived yet.
- I can help. Could you tell me your order number or the phone number you ordered with?
The problem
What e-commerce businesses tell us about their phones.
- Support lines jammed during sales
- “Where is my order” calls all day
- Return policy explained again and again
What the agent handles
Workflows built for this industry, using your own documents and rules.
Order status
Looks up orders when your store is connected; otherwise logs the query.
Returns and refunds
Explains your policy and starts return requests.
Product questions
Sizes, materials and availability from your catalogue.
Complaint escalation
Hands unhappy customers to your team with the full context.
Questions it answers from your information
- “Where is my order?”
- “How do I return a product?”
- “Is this available in size M?”
- “When will my refund arrive?”
Questions
Hear a e-commerce agent for your business
Give us your business name and website. We build a customised demo agent you can call from your browser, free and without signing up.